Oracle contact Center Anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This solution enables routing, queuing, and distribution of phone calls, e-mail, chat, fax, and web communications to agents anywhere in the enterprise-whether is the contact center, a remote location, or at home.

FEATURES

• Complete software solutions for unified, multichannel communications
• Single, unified queue for phone, e-mail, and Web customer interactions
• Computer telephony integration (CTI) screen pops
• E-mail analysis and auto response
• Web chat, Web callback, and collaboration
• Blended predictive and preview dialing
• Interactive Voice Response (IVR)
• Intelligent, weighted skilled based routing
• Distributed network architecture for scalability and resilience
• Voice over IP (VoIP) and resilience
• Voice over IP (VoIP) and circuit-switched calls
• Multi-tenant and in-tenant partitioning