Handheld devices allow you to keep in touch with the latest information at any time of the day. If you are a sales representative on the go, clicking and scrolling through endless lists and views of customer data can be frustrating. Oracle Mobile Sales Assistant and Oracle Mobile Sales Forecast offer a rich user experience that connects sales users with the people and information they need to be more productive and efficient.

FEATURES

• Manage your customer relationships with fully integrated multichannel communications, including voice mail, e-mail, and IVR
• Gain quick access to knowledge management. Enables agents to quickly and accurately find the right answer the first time. Full solution life cycle management is also supported, so you can create and maintain a relevant solution library
• Monitor customer satisfaction and provide valuable feedback for agent performance management
• Track organizational efficiency and maintain continual process improvement