Oracle Self-Service E-Billing On Demand improves customer satisfaction while significantly decreasing costs. E-Billing reduces print, postage, and payment processing costs through online bill presentment and payment and it deflects expensive agent-assisted calls to a low-cost online channel by making B2C and B2B bills easier to understand and take action on E-Billing provides a dynamic and intuitive user interface that is always available through a Web browser or mobile phone. Customers may personalize and enrich their bills with user-entered information such as transaction reporting categories, spending budgets, and annotations. This helps the customer to gain valuable insights into their usage, spending trends, and exceptions. E-Billing also accelerates collections with convenient and secure payment options and it drives customer self-service adoption, reduces churn, and stimulates online traffic.

FEATURES

• Keep customer information secure via a certified PCI payment application
• Consolidate bills and analyze information from multiple billing and back-office systems
• Provide user customizable views to manage spending
• Create a “better than paper” experience with a personalized, dynamic, and intuitive interface
• Analyze usage details, spending trends, and exceptions with powerful real-time reporting
• Strengthen the customer relationship by linking online billing with other self-service capabilities