Contact center executives have found that leveraging agents idle on inbound projects to work on targeted outbound dialing campaigns maximizes efficiency and delivers faster return on investment.

FEATURES

• Advanced dialing algorithm
• Real-time campaign management
• Dynamic “do not call” updates
• Flexible dialer ratios
• Detailed campaign reports
• Remote/virtual agent support
• Seamless call blending
• Preview and predictive modes
• Answering machine detection
• Callback scheduling