Quality management and liability recording are essential for all world-class contact centers. The only way to know if your agents are delivering the correct information to your customers is to monitor their transactions. Oracle’s Contact Center Anywhere makes it easy to measure your agents’ performance in all media from anywhere- onsite or offsite.

FEATURES

• Integration by design
• All-media recording
• Schedule or on-demand voice recording
• Total call logging
• Agent on-demand recording